What happens when you downgrade

You can downgrade your DMARC/eye subscription at any time — for example, from Scale to Basic, or by reducing the number of domain slots in your current plan.

Here’s what happens depending on your plan type and the downgrade you make:

Downgrading from Scale to Basic

The Basic plan supports:

• Only 1 domain slot

• No integrations (e.g. Slack, Teams)

• No team sharing or custom alerts

If you have more than one domain slot when downgrading to Basic:

• You must remove extra domains before the downgrade can be completed

• Otherwise, the downgrade will be blocked

• After switching to Basic, only one domain will continue collecting data

Reducing domain slots (Scale or Enterprise)

If you’re on Scale or Enterprise and want to reduce your slot count:

• On a monthly plan, your lower usage will be reflected in your next billing cycle

• On an annual plan, there is no refund, but removed slots remain reusable for the rest of your term

• You can always remove domains to free up slots

Example: You’re on a Scale plan with 10 slots (annual). You remove 3 domains. You won’t be refunded, but you can still add 3 new domains later using the same slots.

What happens to your data?

• Domains removed during downgrade stop collecting DMARC data immediately

• Historical reports remain stored, but are not accessible unless reactivated through an upgrade